Returns & Refunds Policy

You can return your Saint Louve product within 14 calendar days of receiving it. Saint Louve Pty Ltd reserves the right to reject the returns of goods which do not meet the eligibility criteria.

To be eligible for a return:

1) The packaging and/or product is faulty (photographic evidence will be required). Please be aware that any items that have been physically damaged from dropping or mistreatment will not be refunded.
2) You have had a reaction (not irritation) to the product (photographic evidence will be required)
3) The item was purchased online at our official store www.saintlouve.com.au or at our exclusive stockist The Louve Skin Clinic unfortunately, we cannot accept change of mind purchases.

Sale items

Sale items cannot be refunded.

How to complete your return:

If you meet the eligibility criteria above and would like to return your product, please contact support@saintlouve.com.au and state the Order number and reason for return. Please include whether you are requesting a refund or replacement item. Once we receive your item, we will notify you on the status of your refund/replacement after inspecting the item within 5 working days. If your return is approved, we will initiate a refund to your original method of payment or generate a new sales order to ship your replacement item. Please allow 3 working days for the refunds to be approved by your purchasing merchant. Return Shipping Costs Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at our cost.

Contact Us If you have any questions on how to return your item to us, contact customer service via email support@saintlouve.com.au

Privacy Policy

Saint Louve Pty Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.saintlouve.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by unsubscribing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@saintlouve.com.au or by mail using the details provided below:

275 Ryrie Street, Geelong VIC 3220, Geelong, VIC, 3220, Australia

Shipping Policy

Currently shipping to Australia, NEW ZEALAND & USA

All orders over $100 within Australia receive complimentary standard shipping with an option to upgrade to next Express Post for $12.

All orders under $100 within Australia can exact a flat rate of $8.95 for standard shipping with an option to upgrade to next Express Post for $12.

All New Zealand Orders can expect a Flat Rate of $15 for standard international shipping.

All USA Orders can expect a FREE DHL Express delivery.

For all orders, Saint Louve Skincare is partnered with our own couriers and will be sent out using our distribution service. This service allows very fast delivery times (1-3 business days to most parts of Australia) once the order has been processed. Once your order is shipped, you’ll receive tracking emails directly from us.

SHIPPING TIMES

Complimentary Standard Delivery on orders over $100:

• Metro VIC, NSW, QLD 2-5 business days
• Regional Areas + WA: 2-10 business days depending on location
• $8.95 for orders under $100

Express Delivery $12

• Metro VIC, NSW, QLD: 1-3 business days
• Regional Areas + WA: 1-5 business days depending on location

International DeliveryNew Zealand 6-10 days
New Zealand 6-10 days
USA 1-5 days

Please note, your order may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Saint Louve Pty Ltd is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Saint Louve you are responsible for the original shipping charges (even on purchases that included free shipping) at a cost to duties, fees, taxes and/or customs charges incurred, and the cost of return shipping.

*PLEASE NOTE:

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorization, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company. When you order a product or products from Saint Louve, they will be forwarded to you by registered post. The relevant postage fee will be added to your purchase.

You understand that all information, specifications, samples, and items/products provided to you by Saint Louve are approximations only and, subject to any guarantees applicable under Australian Consumer Law, slight variations, or small deviations, will not entitle you to reject the item/product upon delivery, or to make any claim in respect thereof. You acknowledge that any advice, recommendation, assistance, information or service given by Saint Louve, its servants and/or agents is given in good faith, with a belief that the warranty is accurate and appropriate and, you acknowledge that we do not accept any liability or responsibility for any loss suffered as a result of your reliance on such warranty, advice, assistance, recommendation, information, assistance or service. You acknowledge that the products/items supplied by Saint Louve are for Personal use only.

Trade name: Saint Louve Pty Ltd

Phone number: (03) 5222 3838

Email: support@saintlouve.com.au

Physical address:

The Louve Skin Clinic (Exclusive Stockist)

275 Ryrie Street, Geelong VIC 3220, Australia